- A2B Travel’s approach to privacy
1.2 For the purposes of the General Data Protection Regulation (GDPR), A2B Travel is the data controller of the personal information we hold about you.
- Personal INFORMATION we COLLECT about you AND HOW WE USE IT
2.1 We collect personal information about you when you voluntarily submit information directly to us or via our website or any of the communication platforms we use including social media. This can include information you provide to us when you complete a quote request or an online booking form as well as make a booking over the phone.
2.2 We also collect personal information from you
2.3 The following list sets out the categories of personal information we collect about you and how we use that information.
Contact details: We collect contact information such as your name, your email address, your telephone number and address as well as any other addresses associated with your account. We will use your contact details so that we can communicate with you directly about the services we provide and about queries, issues or concerns you may have.
Payment and transaction information: We keep records of the services you purchase from us and the payment method you use for the transaction. We will use payment and transaction information to process payment for any product or service you purchase from us.
Information provided by other users: Sometimes, other visitors to our site provide information that is associated with you i.e. pick up address. For example, other visitors may provide information that is associated with you when they make a booking for you. That information will only be used to enable us to provide the service requested.
Information about fraudulent or criminal activity relating to your account: we will use information about fraudulent or criminal activity relating to your account for the purposes of preventing fraud or crime.
- Information we share with third parties
3.1 We may share your personal information with the following parties:
(b) Service providers and advisors: third parties who provide a service to us. These third parties will act as data processors which means the will only be allowed to use your personal information in accordance with our instructions and will be required to keep your information secure and in line with GDPR regulations.
(c) Law enforcement, regulators and other parties for legal reasons: third parties who we are under a legal obligation to disclose your personal information to or to whom we need to disclose your personal information to protect our rights, property or safety or the rights, property or safety of others, detect and investigate illegal activities and breaches of any agreement we have with you.
3.2 We do not disclose information about identifiable individuals to anyone else except as set out above.
- Marketing and Advertising
4.1 Email Marketing: from time to time we may contact you by email to request a review on one of our platforms.
- Storing and transferring your personal information
5.1 Local Storage: we will store information (which may include personal information) locally on our registered, password protected, devices using a variety of storage methods.
- Accessing your personal information
If there is information you would like to access, please contact us using the contact details set out in the section below. Please provide as much information as you can about the information you are looking for and we will be happy to try and help you find it.
- Links to third party sites
The site may, from time to time, contain links to and from third party websites of our partner networks. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
- Incorporation of Services and Contents from Third Parties into Our Websites
Contents of third parties, such as videos from YouTube, maps of Google Maps, RSS feeds or graphics from other websites, are or will be integrated into our website. This always requires that the providers of the contents (“third-party providers”) will process the IP address or other personal information about you. Without this information they could not send the content for you to view or use. Where an IP address or other personal information is necessary for showing the third-part providers content, we try to use content only from those providers that use the IP address or other personal information only for the delivery of such content. However, we have no influence on whether or not the third-party provider will save the IP address or other personal information for their own use, e.g. for statistical purposes.
- Changes to this policy
- Notice to you
If we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email, live chat or over the phone.
- Contact us